1. Where is Berkshire Furniture located?
We are located at 1425 Dundas Street East (Inside Mobilia Building), corner of Dixie. Mississauga, Ontario Canada L4X-2W4
2. How do I place an Order?
Very easy: Everything is affordably priced and everything is on sale. Just click "Place order now" on the item(s) that you like to purchase. You will be asked to enter your e-mail address and click enter. Upon entering the "Invoice" area you will fill in all your information on the invoice page just as you are writing your own order. The item(s) you chose are already showing on the invoice with taxes calculated. If your shipping address is Ontario or you are picking up your order, then you pay GST & PST. Otherwise you only pay PST. If you are shipping to US, you do not pay any taxes. Remember to add your shipping rate otherwise we presume it is a pick up.
3- How long will take for the furniture to arrive?
Typically it takes anywhere from 1-8 weeks for furniture to be ready and shipped. It all depends on availability and your distance. Some suppliers have special holiday Cut-off time and require the order to be put in up to certain dates to recieve it prior to thier holiday shut down. If you are ordering close to holiday time and it is important for you to receive your furniture during holidays, please call or e-mail to find out if that will be possilbe.
4- What if I received a piece of furniture that was damaged?
If you received a piece of furniture that was damaged and the damaged area can Not be fixed by part replacements i.e. a drawer, a door, a leg, touch up, or by service man, then simply send that piece back with the driver and we will replace it free of charge.
5- How long is the warranty?
For Case goods (Wood Furniture) the warranty is one year from date items received, and it is at manufacturer's discretion. Meaning manufacturer warranty limit will apply to the product. In most cases it is a better warranty, since all suppliers will replace the product or service it FREE of charge. In other cases some suppliers will send out parts to be replaced. For example they will send a drawer, a door, a leg or even a table top to resolve the situation. Mattresses and foundations have pro-rated warranty of 10-30 years. Remember in order to service mattresses they must be clean and not soiled. Upholstery has a limited life time (life of the product) warranty for the frame. The material warranty varies from 1-3 years. >> More on warranty
6- How do I pay for my order?
We require 30% deposit at the time of order placement. For long distance area we accept: VISA or MC. For GTA (Greater Toronto Area) we accept: VISA, MC, Cash or Certified Cheque. More info on payment methods.
7- How do you ship?
Your furniture is shipped by reliable and safe freight trucks if you are out of GTA (Greater Toronto Area). We do not ship by UPS or other small carriers unless the piece is small enough for them to be able to handle. Your furniture is nicely packed, assembled (some furniture may not be assembled and require minor assembly), shipped in large freight trucks with experienced movers. For the customers in GTA, we deliver your furniture by our own truck with top service.
8- How much do you charge for shipping?
The shipping charges varies depending on the quantity of pieces you like to purchase and the distance. Although we prefer if customers could pick up their orders but we will provide you with good shipping service if you can not pick up. Please refer to our Shipping Rates to check the shipping charges. Standard FREE shipping is available to purchases over 5 pieces.
9- Does the shipping include setup?
Our "White Glove" service does include unboxing, setting up and debris removal. "RTA" Ready to assemble, furniture can be assembled and delivered to, for a fee. Please refer to our Shipping Rates for shipping charges.
10- Is there any more savings if I purchase multiple items?
All our products are priced at an incredibly reasonable value. We bring you the lowest possible prices and this way we increase our sales and off set the low margins. We all benefit from volume orders. You get FREE standard shipping (5+pieces), and we can continue to offer you our lowest prices. We value and appreciate every customer and their purchase no matter how small or large. But those customers who order more items will have the privilege to SAVE more since it will be less costly for us to ship the product and other administrations. We call this ROOM SALE. Choose from a good selection of packaged Ready Rooms (Bedrooms and Dining Rooms), priced at our even lower prices. Most of these rooms do include FREE standard shipping as well. And if you wish to have your shippment brought into your home and setup, we can do it for a small fee. Please see our shipping rates.
14- Is there an advantage for shopping online?
Yes, although we love to see you at our store, but infact there are many advantages to buying online Vs. shopping at the store. Prices are (always) on special at the lowest possible: We have everything on special pricing online because of less over heads, to appreciate the patronage of those who shop online and to encourage people to order online so we can concentrate on hundreds of task behind the scene at the store and at the office till your items are delivered or picked up. We also want to be fair to online shoppers and give them the best negotiated deals that a store shopper might get. Another advantage is the selection: There are hundreds of items that are featured online but may not be at the store display, either sold out or just for physical lack of space. And for the comfort and ease; online you can look at all the products for hours and hours, you can take your time to carefully select your items in the comfort of your home while having your special tea or coffee, discuss the selection with the whole family or friends, you could e-mail items to others if you wish... and many more advantages. And of course like you see on our feedback page we have great customers from coast to coast who save money and get the best product and service by shopping on our website.
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